Terms of Service

Arrow AI LLC • arrowai.pro

Effective Date: May 4, 2026
Last Updated: May 4, 2026

These Terms of Service ("Terms") govern your access to and use of the Arrow AI website at arrowai.pro and any services, courses, content, or deliverables provided by Arrow AI LLC ("Arrow AI," "we," "us," or "our").

By using our website or services, you agree to these Terms. If you do not agree, do not use our services.

IMPORTANT - PLEASE READ

Section 13 contains a binding arbitration agreement and a class action waiver.
By accepting these Terms, you and Arrow AI agree to resolve disputes through individual arbitration rather than in court, except as expressly provided.

1

Acceptance of Terms

You accept these Terms by visiting arrowai.pro, creating an account, purchasing any service, enrolling in any course, or signing a separate Service Agreement that incorporates these Terms. If you accept on behalf of a company or other entity, you represent that you have authority to bind that entity, in which case "you" means that entity.

You must be at least 18 years old and capable of forming a binding contract to use our services.

2

The Services

Arrow AI offers, among other things

  • Audit and documentation services for GoHighLevel subaccounts, including complete documentation, customer journey documentation, conflict and gap detection, snapshot QA, inherited account audits, and cross-subaccount consistency audits

  • Subscription audit plans and audit credit packs

  • Content and architecture generation services for GHL custom fields, tag taxonomies, templates, and workflow logic

  • Online courses, including "GHL AI Audit Pro," delivered through the GHL courses module or other platforms we designate

  • Consulting and build services billed hourly or by project

Specific services purchased are governed by these Terms and by any separate Service Agreement, statement of work, or order form. In the event of a conflict, the Service Agreement controls for that engagement.

3

Accounts and Access

Some services require an account. You agree to provide accurate information, keep your credentials secure, and promptly notify us at [email protected] of any unauthorized use. You are responsible for all activity that occurs under your account.


We may suspend or terminate accounts that violate these Terms, that we reasonably suspect of fraudulent or abusive activity, or that have been inactive for an extended period.

4

Client Responsibilities

When you engage Arrow AI to audit, document, or build within your GoHighLevel subaccount, you are responsible for:

  • Granting access through approved methods (Private Integration Token, MCP connection, admin invitation, or as otherwise specified) and revoking access at the end of the engagement
  • Confirming you have all necessary rights and authority to grant Arrow AI access to the data in your subaccount, including end-user contact data
  • Maintaining your own backups and snapshots before any build or change work
  • Reviewing deliverables and providing feedback within agreed timelines
  • Providing accurate context about the subaccount's intended purpose, prior changes, and known issues
You acknowledge that audit deliverables describe the state of your GHL subaccount at the time of analysis. Subsequent changes by you, your team, or third parties may render any specific finding outdated.

5

Pricing, Payment, and Refunds

5.1 Pricing
Current pricing is published on arrowai.pro or in your individual Service Agreement. We reserve the right to change pricing at any time, but changes will not affect orders already placed or active subscription terms until renewal.

5.2 Payment terms
Payment is processed by Stripe and is due according to the terms of your specific order or Service Agreement. One-time services are billed in advance. Subscriptions auto-renew at the end of each billing cycle until cancelled.

5.3 Subscriptions and cancellation
You may cancel a subscription at any time from your account or by emailing [email protected]. Cancellation takes effect at the end of the current billing period. We do not provide partial refunds for unused subscription time unless required by law.

5.4 Refunds
All sales are final once delivery has begun. For courses, we offer a 7-day refund window from the date of purchase, provided you have not completed more than 25% of the lessons. Refund requests must be submitted to [email protected].

5.5 Failed payments and chargebacks
If a payment fails or is reversed (including by chargeback), we may suspend services and charge reasonable recovery costs. Disputes about billing should be raised with us first at [email protected] before initiating a chargeback.

6

Acceptable Use

You agree to use our services only for lawful business purposes and in accordance with these Terms. You agree not to:

  • Use the services for any illegal, harmful, or fraudulent activity
  • Attempt to gain unauthorized access to systems, data, or accounts
  • Upload or transmit malware, spam, or harmful code
  • Interfere with or disrupt the security or integrity of our services

7

Third-Party Services

Our services may integrate with third-party platforms, including but not limited to GoHighLevel, Stripe, Google Workspace, and others. We are not responsible for the availability, security, or performance of third-party services. Your use of those services is governed by their terms and policies.

8

Disclaimers

OUR SERVICES, DELIVERABLES, AND COURSE CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL CODE.

9

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ARROW AI LLC'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO OUR SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT PAID BY YOU TO ARROW AI IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some or all of the above limitations may not apply to you.

10

Indemnification

You agree to indemnify, defend, and hold harmless Arrow AI LLC and its members, managers, employees, contractors, and affiliates from any claims, damages, losses, liabilities, and expenses (including attorney fees) arising out of (a) your use of our services, (b) your violation of these Terms, or (c) your violation of any law or the rights of any third party.

11

Term and Termination

11.1 Term: These Terms remain in effect while you use our services. Course access continues for the duration of the course as described.

11.2 Termination by you: You may cancel subscriptions at any time. Course purchases are final.

11.3 Termination by us: We may suspend or terminate your access at any time for violation of these Terms or for any reason at our sole discretion.

11.4 Effect of termination: Sections that by their nature should survive (including but not limited to Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, Arbitration, and General Provisions) will survive termination.

12

Governing Law

These Terms are governed by the laws of the State of Arizona, without regard to its conflict of law principles. Subject to Section 14 (Arbitration), the exclusive venue for any action arising from these Terms that is not subject to arbitration shall be the state or federal courts located in Maricopa County, Arizona, and you consent to the personal jurisdiction of those courts.

13

Binding Arbitration and Class Action Waiver

Read this section carefully. It requires you to resolve disputes with Arrow AI through binding arbitration on an individual basis and limits the remedies available to you in arbitration. It also includes a class action waiver and an opt-out provision.

13.1 Agreement to arbitrate

You and Arrow AI agree that any dispute, claim, or controversy arising out of or relating to these Terms or our services will be resolved exclusively through final and binding arbitration, rather than in court, except as provided in Section 13.5.

13.2 Informal resolution

Before initiating arbitration, you agree to attempt in good faith to resolve the dispute informally by contacting us at [email protected] and providing a written description of the issue. We will respond within 30 days.

13.3 Procedure

Any arbitration will be administered by the American Arbitration Association (AAA) under its rules.

13.4 Class action waiver

YOU AND ARROW AI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.

13.5 Exceptions

The parties may bring in court (a) claims for injunctive or other equitable relief, (b) claims involving intellectual property rights, or (c) small claims actions in a court of competent jurisdiction.

13.6 Opt-out

You have the right to opt out of this arbitration provision within 30 days of first accepting these Terms by written notice to:

Arrow AI LLC
330 N. Brand Blvd., Suite 700
Glendale, CA 91203
Email: [email protected]

Your opt-out notice must include your full name, address, and a clear statement that you opt out of arbitration agreement in these Terms.

14. General Provisions

14.1 Entire agreement: These Terms and any Service Agreement constitute the entire agreement between you and Arrow AI

14.2 Severability: If any provision is found unenforceable, the rest remain in effect

14.3 No waiver: Our failure to enforce any right does not waive that right

14.4 Assignment: You may not assign these Terms without our written consent

14. General Provisions (continued)

14.5 Force majeure: We are not liable for delays caused by events beyond our control.

14.6 Notices: Notices to us must be sent to [email protected] or to our mailing address in Section 16.

14.7 Headings: Headings are for convenience only and do not affect interpretation

16. Contact Information

Arrow AI LLC
c/o Registered Agents Inc.
330 N. Brand Blvd., Suite 700
Glendale, CA 91203

Email: [email protected]
Web: arrowai.pro

Terms Summary

Effective Date: May 4, 2026

Last Updated: May 4, 2026

Governing Law: Arizona

Disputes: Binding Arbitration

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© 2026 Arrow AI LLC  •  Phoenix, AZ  •  [email protected]